warranty & repair

warranty terms and conditions (general)

In order to enhance our RMA service, AVer provides a warranty period for presentation, communication, and surveillance products as follows:

warranty period
catergory product name warranty period
U series U10 2 years
RMA charge list
product service inspection charge materials charge repair charge
U10 Free under warranty (out of warranty £35) Free under warranty (charge subject to inspection if out of warranty) subject to inspection if out of warranty) Quote upon completion of inspection (free under warranty)

Note

  • The 5 Year Warranty period on AVer AVerVision Visualisers (excluding U10 and W30 models) does not apply to accessories.
  • 1-Year Limited Warranty is adopted for the power adaptor,remote control,light module,light box, and lamps.
Important Notice
1 If the product fail under normal usage conditions during the warranty period, AVer shall repair or replace the product without change. According to this Limited Warranty, AVer reserves the right to (i) repair the product using existing parts or (ii) replace the product with the same product or one with equal value. In the event of a defect, these are your exclusive remedies. Whereas, if the returned product is not convered by warranty conditions, the customer shall pay for repair or replacement charges. Shipping costs of the returned product shall be covered by the customer and shipping costs of returning the repaired product shall be covered by AVer with the warranty period.
2 The customer shall notify AVer of the quality and serial number that comes with each unit per assigned RMA number. AVer will estimate the cost of
3 The above charges are applicable to all malfunction

Service